Refund policy

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated pursuant to Legislative Decree n ° 206/2005, without any penalty and without specifying the reason, within the term of 10 working days starting for the goods from the day of their receipt, for services from the day of the conclusion of the "on line" contract. The withdrawal must be expressed by sending a registered letter with acknowledgment of receipt within the aforementioned term of 10 days to the following address orafiinalassio.com Via XX Settembre, 72 - 17021 Alassio (SV), or by e-mail to the address info@orafiinalassio.com
The consumer cannot exercise this right for products made to measure or clearly personalized (in accordance with the provisions of Article 55, paragraph 2, letter d, of the Consumer Code), the right of withdrawal, cancellation or return, which otherwise would be available, it is excluded in the case of orders relating to customized Products, for example through the engraving requested by the Customer on the Product.
Within the aforementioned term of 10 days, all purchased goods must be returned to the sender-supplier intact and in their original packaging and any manuals and accessories without any lack, only after our authorization. The return costs will be charged to the customer except if the goods do not comply with the order, in this case you will be given instructions for shipping carriage forward.
We will forward the full amount paid by the consumer within seven days from the date of receipt of the goods shipped by the customer, without prejudice to any repair costs for damage to the goods. If the said amount has been paid by credit card, we will credit the same sum, through the issuing institution, to the consumer's card, otherwise it will be the consumer's responsibility to promptly provide the bank details on which to obtain the transfer (ABI Code, CAB, Current account of the invoice holder).